What Roanoke Homeowners Say About Hearthstone Chimney Co.
We don’t chase reviews. We sweep chimneys, show homeowners the photos, and let them decide if the work was worth talking about. Most of the time, they call back the next season or tell a neighbor. The comments below came from real jobs in real Roanoke neighborhoods - no incentives, no prompts, just folks who had something to say after we left.
Recent Reviews
We bought a 1962 ranch in Raleigh Court last fall and the inspector said the chimney “looked fine.” Russell ran his camera up and showed us cracked flue tiles and a bird nest from the summer. We could see it plain as day on his screen. He swept it, capped it, and we burned all winter without a worry.
- Jessica C., Raleigh Court, Roanoke
I’d been putting off our sweep for three years because the last company in Roanoke tried to sell me a $4,000 liner I didn’t need. Russell did the camera inspection first, showed me the footage, and said the liner had another decade if we kept it clean. Paid for the sweep and a tune-up. Done right, no arguing.
- Daniela M., Grandin Village, Roanoke
Our fireplace in South Roanoke was smoking into the living room every time we lit it. Two other companies guessed it was the damper. Russell climbed up, found the crown was cracked and letting water saturate the flue lining, causing the draft to fail. He repaired the crown with HeatShield, swept the whole system, and it’s drawn perfectly since. Most jobs in a single visit - he wasn’t kidding.
- Brian A., South Roanoke
I called at 9 PM on a Sunday because I smelled something wrong after our first fire of the season. A live person answered. Scheduled me for Tuesday morning. Russell found creosote buildup thick enough to catch - showed me the photos, explained why it happened with the soft pine I’d been burning from a guy in Franklin County, and got us safe before the cold snap hit.
- Marcus P., Hollins, Roanoke
The upfront pricing mattered to me. I’m on a fixed income in Wasena, and I can’t handle a bill that doubles once someone’s in my house. The estimate was $89 for the seasonal tune-up. The invoice was $89. They even applied the senior discount without me asking. That’s a square deal in Roanoke.
- Jessica C., Wasena, Roanoke
We had water stains on the ceiling above our fireplace in Cave Spring for two years. Three roofers couldn’t find the leak. Russell traced it to a failed chimney cap in twenty minutes. Replaced it with a Gelco cap, sealed the crown, and the stains haven’t come back. He documented everything like an engineer and explained it like a guy who actually sweeps chimneys for a living.
- Brian A., Cave Spring, Roanoke
Why Customers Trust Us
Every review above points to the same thing: homeowners in Roanoke want to see evidence, not hear promises. Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. No work is recommended without footage you can examine yourself, and we’ll tell you straight when something can safely wait.
The 90-Day Done Right Promise backs every job in writing. If it’s not right, we come back. No paperwork battle, no arguing. That’s governed by our K.E.Y.S. values - Krafted right, Every time, Your home first, Standing behind it. We’ve operated this way for over 42 years because Russell Haines started this company in 1984 with the intention of still being here in thirty more. You don’t last that long in Roanoke by treating your neighbors like marks.
Our technicians are background-checked, uniformed, and equipped with professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes. Most jobs finish in a single visit because we’ve seen nearly every chimney configuration the Blue Ridge and Alleghany regions can throw at us.
Calls are answered by a live person, 24 hours a day, 7 days a week - not a voicemail, not a callback queue. When you’re smelling smoke at 9 PM on a Sunday in January, you need a human who can get you on the schedule.
Current standing offers: $50 off any repair over $250, free second opinion on any written estimate, $89 seasonal tune-up, and a permanent 5% senior and veteran discount. We’ll be there when we say. The number on the estimate is the number on the invoice.
Call (540) 787-3302 to book your inspection or sweep. Estimates are free, and you’ll see the photos before we recommend a thing.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Roanoke since 1984.