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(540) 787-3302Contact Hearthstone Chimney Co. - Free Chimney Cleaning Estimate in Roanoke
Call us at (540) 787-3302 and you’ll reach a live coordinator who connects you with our local team here in Roanoke. There’s no hard sell, no pressure to book on the spot, and no charge for the assessment. We’ll find a time that works, answer your questions straight, and leave you with a written estimate you can think over.
What Happens When You Call
Step 1: We answer and listen. A live coordinator picks up, takes your name and address in Roanoke, and asks what’s going on with your chimney. You’ll know you’ve been heard before the call ends.
Step 2: We schedule your assessment. We book a time that fits your calendar, not ours. The coordinator confirms your appointment by text or email, whichever you prefer, so there’s no confusion about when we’ll arrive.
Step 3: We inspect and write it down. Our sweep arrives with a camera, inspects every accessible flue, and shows you the photos. You’ll get a plain-English written estimate with line-item pricing before any work is discussed.
Step 4: You decide, we deliver. If you choose to move forward, we complete the work to the Keystone Standard. If you want to wait, the estimate stays valid and there’s no follow-up pressure. Either way, you know exactly where you stand.
Why Roanoke Homeowners Call Us First
- We’re local to Roanoke and the surrounding valleys. Our sweeps know the masonry styles common in Grandin, the clay flue liners typical of older homes in South Roanoke, and how the freeze-thaw cycles in the Blue Ridge affect chimney crowns. That local knowledge means faster diagnosis and fewer return trips.
- Every pro working under our name is required to hold the license and insurance Virginia requires. We don’t send anyone to your home who isn’t properly credentialed. You’ll see certification documentation on request, no runaround.
- The price we quote is the price you pay. No fuel surcharges, no “while we’re here” upsells, no hidden fees buried in fine print. If we find something unexpected during the job, we stop and talk before proceeding. No surprises on the bill.
- We stand behind our work with the Keystone Standard. Every chimney cleaning and repair carries our 90-day written guarantee. If something isn’t right, we come back. No paperwork to file, no arguing, no “read the terms.” We fix it because that’s what standing behind it means.
Our Service Area Around Roanoke
We regularly serve homeowners in Roanoke, Cave Spring, Salem, Hollins, Vinton, Rocky Mount, Bedford, Blacksburg, Christiansburg, Covington, Radford, and Forest. Most of our appointments in the Roanoke Valley proper are scheduled within a few business days. Trips to Blacksburg, Christiansburg, or Covington may take a bit longer to route, but we make them weekly. If you’re outside these towns, near Smith Mountain Lake or up toward Buchanan, call anyway. We’ve built our route around who’s called, not who’s on a map.
Frequently Asked Questions - Booking & Estimates
Yes. The assessment, the camera inspection, the photos, and the written estimate are all free with no obligation to book. We believe you should know what you’re dealing with before you spend a dollar. Call (540) 787-3302 to schedule yours.
We typically schedule assessments within a few business days for addresses in Roanoke, Salem, and Cave Spring. During peak burning season, demand runs higher, so calling earlier is smart. We’ll be there when we say, or we’ll call you if anything shifts.
Our standard rates apply to appointments scheduled during normal business hours. Weekend and after-hours appointments may carry a modest surcharge, which we’ll disclose when we book. No surprises on the bill.
Your address, a rough idea of your chimney’s age and last service date, and any symptoms you’ve noticed (smoke backup, odd smells, water stains). Photos help if you have them, but they’re not required. The coordinator will guide you through anything else we need.
We accept check, cash, and all major credit cards. Payment is due when the work is complete and you’ve had a chance to review it. For larger projects, we can discuss payment timing when we deliver your written estimate.
Call or Request a Callback
Reach us at (540) 787-3302. The phone is answered live, day or night. If you prefer, ask the coordinator for a callback at a specific time and we’ll ring you then. No forms to fill out, no chatbots to wrestle with. Just a conversation about your chimney and what it’ll take to make it right.
We bring the standards of Hearthstone Chimney Co. to every home we enter, and we’ve been doing it in this region since we opened our doors here. The hearthstone is the stone the whole home gathered around. We treat yours that way.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Roanoke since 2014.